SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Lightspeed
Our store is hosted on Lightspeed eCom. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Lightspeed’s data storage, databases and the general Lightspeed application.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - COOKIES
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
SHIPPING & RETURNS POLICY
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us.
Maine Pet Supply Stores reserve the right to limit quantities.
Items temporarily out of stock often are available for reorder. Not responsible for omissions, typographical errors or incorrect product images. In certain instances, pricing online may not reflect in-store pricing. Please contact us with any questions.
Some items available for in store purchase only.
If you receive an item damaged or not working, Maine Pet Supply will replace/re-ship or refund your order in its entirety.
If you receive a package from MainePetSupply.com and elect to "Return to Sender" without previously contacting a customer representative from MainePetSupply.com , a 20% re-stocking fee will be charged. All shipping charges will be the customer's responsibility - including the return shipment.
If a package is returned due to an insufficient address or incorrect address listed on the invoice, the order will be refunded the product cost minus the shipping cost. The shipping cost will be the actual cost incurred for shipment, NOT the shipping charge listed on the invoice.
Any further questions regarding refunds or exchanges please contact us via phone or email to receive a return approval. (207) 703-2155 or [email protected]